DELIVERY AND RETURN POLICY
At Porto de Magia, our priority is to ensure a convenient and satisfactory shopping experience for all our customers. Based on this commitment, we have established the following delivery policy:
Delivery Timeframe:
We commit to delivering ordered products within 24 business hours from payment confirmation. This policy covers deliveries within Continental Portugal.
Delivery Area:
We deliver worldwide, with delivery times and costs varying for countries outside Portugal and Spain.
Delivery Fees:
Delivery fees are fixed for Continental Portugal at €3.89 and free for orders over €39. For islands and other countries, these are calculated based on the order's weight. Specific delivery fee details are presented during the purchase process, ensuring complete transparency for our customers.
Delivery Methods:
We offer different delivery methods to suit the individual needs of our customers, including express delivery and in-store pickup. Details about available methods are presented during the checkout process.
Order Tracking:
We provide an order tracking service that allows our customers to track the status of their delivery in real-time. Tracking details are sent to the email address provided during the purchase process.
Secure Delivery:
We commit to secure deliveries and ensuring products arrive in perfect condition to the recipient. We work closely with reliable and experienced delivery services.
Delivery Schedule:
Deliveries are generally made during standard business hours, from Monday to Saturday. However, in some cases, delivery options outside of these hours may be offered by prior agreement.
Delivery Receipt:
It is the customer's responsibility to ensure that someone is available to receive the delivery at the specified address during the scheduled time. In case of delivery impossibility, we will make additional delivery attempts according to our redelivery policy.
Redelivery Policy:
If delivery is not possible on the first attempt due to the recipient's absence or other circumstances, we will make additional delivery attempts. After a specified number of failed attempts, we will contact the customer to determine the best solution.
Porto de Magia is committed to providing efficient and high-quality delivery service to our customers. We are always available to address any questions or concerns related to deliveries. Our goal is to exceed our customers' expectations and ensure a pleasant and convenient shopping experience.
This delivery policy is subject to periodic changes to better meet the needs of our customers. Any updates will be clearly communicated through our website or other communication channels.
We appreciate your choosing Porto de Magia and hope you enjoy your shopping experience with us. If you have any further questions or need assistance, please do not hesitate to contact our customer support service.